Guaranty RV has offered guaranteed savings for more than 50 years! From the moment you contact us until after you find your perfect RV, we strive to give you the best customer service in the industry.
We’re giving a rating of 5 stars. It has always been a pleasure buying a vehicle from our friends at Guaranty. They are always friendly and straightforward on what they can offer you on your trades and the best price on the vehicle you buy. That’s why we keep coming back. - Kathleen R., email
Our neighbors recommended your dealership… and my wife and I attended your seminar on how to buy a used RV, which was very informative... we met Derrick "Happy" Pruitt who was very educational, low key and easy going... (We) made a deposit and were on our way... and we did the final payment and paperwork with Conchita Cates who was very pleasant. My wife was an important part of this process and she was treated with respect and as an equal throughout... overall a five star (out of five stars) experience. - Brian and Marianna M., email
We’ve experienced a phenomenal after-sale experience...Sherry Rouilliard, who was designated as our “contact” is amazing, efficient, and a “customer friendly” person… all we had to do was email Sherry, and it was never more than an hour and we had a completely responsive answer… She always managed to be there for both the check in and check out… Both the product and after sale service have been so exceptional that I’ve written a personal note to Mike Happe at Winnebago to let him know of our extraordinary experience with both the product and the dealer that represents them... - Thomas G., email
We just picked up our new RV… everyone we dealt with was very professional and a pleasure to work with. It was one of the most pleasurable purchases I have ever made… every detail that they said would be done, was done...You should be proud of your dealership and staff... - Ken & Christine, email
We were returning to Florence from PDX yesterday, and noted the highway signage about the new store in the old CW facility in JC. So we detoured from the normal route to return via JC, and stopped for a look-see. What a nice new facility! I was impressed with the breadth of what a customer can get there; but interested as well to see the rental center there. But best of all were a couple of the folks I chatted with. Renee, who apparently heads the rental program, is absolutely fantastic. We discussed at some length why a potential customer would be better off to deal with Guaranty than one of the huge chain operations. Her responses were very persuasive. But mostly I had the feeling I was probably talking to the most professional person anywhere on that subject. We also happened to check on the availability of an obscure part, being drawer hardware. And Jessica really went the extra mile to help us sort through the options. Bottom line, wonderful new store—but best of all the people…. - Tom G., email
You probably hear this all the time about Mike Cullmer, but honestly we’ve never experienced such amazing customer service anywhere, ever… most of our transaction was handled over the past week (via phone conversations and text messages). During that time, it felt like I was communicating with a close friend… I want to give extra kudos to Tyler Christiance and the gal who helped us with the paperwork… They are amazing too… Thank you. - Casey & Kayla A., email
Barbara Balcom is by far the most pleasant, helpful, warm and professional, knowledgeable lady we have ever had to help us in purchasing anything... Chad Curry went above and beyond to make our purchase happen... Conchita Cates made the finance part of the process actually fun!... Wyatt Hartwig, very pleasant and thorough with the walk through... Tim Schmerber, delivered our rig, was nice, friendly and answered all questions... Wow! Just Wow! - Diana & Lloyd B., email