As part of the recent Dealer Days event in Las Vegas, Winnebago Industries Inc. announced its Circle of Excellence dealerships for 2013. Guaranty RV Super Centers was honored to receive this award again and be recognized for our dedication to customer service.
The Circle of Excellence scoring is determined by rating dealers in the following categories:
A Purchase and Delivery Satisfaction Study, which is direct customer feedback after the purchase of a motorhome.
A Customer Satisfaction Study, which surveys customers six months after their purchase.
A Sales and Marketing Assessment that evaluates a dealership’s sales, market share, stocking levels and participation in product training and the WIT Club.
A Service/Parts Assessment that evaluates a dealership’s warranty/parts inventory, service training and certified technicians, and traveling customer care.
“These dealers are simply the best in the industry and have a proven commitment to provide excellent customer service to retail customers,” said Scott Degnan, Winnebago Vice President of Sales and Product Management.