June 2, 2011, Junction City, Ore. — Guaranty RV Super Centers recently received a Platinum Service Dealer Status—the only dealer on the west coast to receive this important rating and one of only ten RV dealers nationwide.
To qualify, a dealership must meet a stringent list of requirements including having a CSI (Customer Satisfaction Index) score of 90% or above, pass tough facility evaluations, have a commitment to training and employ a certain percentage of technicians who are RVIA certified and/or RVIA master certified.
“We’re very proud of this distinction!” says Herb Nill, Guaranty RV owner. “We strive to provide the best service we can to our customers, and it is always nice to be recognized for our efforts. We want to make sure we continue providing a high level of service so we can re-qualify each year for this Platinum designation.”
Having the Platinum Service designation allows Guaranty to receive additional benefits provided by Newmar Corporation that they can pass on to their customers. “Excellent customer service is one of the most important values we hold…. and those values also help guide the choice of dealers who represent us,” states Newmar Corporation.
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